Frequently Asked Questions

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    F.A.Qs

    Frequently asked questions

    What is your normal service area?

    We service the Greater Accra Metro area with our administrative office in Kokomlemle Accra. Depending on the task, you can always call us for a schedule.

    How do I schedule your services?

    Contact us via our website help@errandexpress.co or call +233 500 404 504. We will work together to create a schedule that works for you and determine how Errand Express can best serve you. Our hours are 8:00 am – 5:00 pm – evenings and weekends by special arrangement. We prefer at least 24 hours’ notice for any given task – but we realize that we don’t live in a 9-5 world, and that emergencies happen. We will do everything we can to accommodate a special request.

    What methods of payment do you accept?

    We accept MtnMomo, Airtel/tigo cash, Vodafone Cash, Bank transfers, cash, and checks. Payment is due upon completion of service.

    Is your company bonded and insured?

    Yes. Every employee and officer of the company is bonded and insured.

    Do you mark-up cost of items purchased for me?

    We do not mark-up purchases made on your behalf. You are charged the actual amount charged by the merchant and you will receive the original receipts. Payment for all purchases is expected upon delivery and we do reserve the right to request a deposit.

    What types of things “won’t you do”?

    We are your support in business and in life as long as it is “legal, moral and ethical!” Stop by the house and wash the dishes? Done! Drop off hot meals for someone at workdone! Take all your gifts, wrap them, package them, address them and ship them? Done! Pick up your car and get the oil changed and washed? Done! Check on your Mother/Fatherat home or in the village2x a week so you know he is being well cared for even if you can’t make it there personally 5 days a week? Done! Follow up on a service provider / contractors: plumber, electrician, cable, etc.? We have that covered too! While we are a team of “can do” people who roll up our sleeves and get things done, there are a few things we feel are better left to the pros: However we have some verified affiliates we recommend and work with when the need be.

     

    * Electrical, plumbing or any general trades

    * Lawn care maintenance

    * Outdoor or high windows (second story)

    * Painting

    * Full meal cooking (though we are happy to help with prep!)

    * Child care services

    * Carpet cleaning

    Who uses your services?

    Anyone who needs more time and less stress in their life. We like to recognize that each of our clients is unique and has unique needs. Our clients range from Super Moms of multiple children, Busy CEOs to Single Dads, Single Moms, business owners, seniors who need a little help to patients who were just discharged from the hospital. We also have clients who use our services just during high demand times like during Christmas or over the holidays. The beauty of our business model is that we are here FOR you WHEN you need us!

    Ok I am ready!! How do I start?

    You can simply email us at help@errandexpress.co to set up a time that is convenient to have a personalized one on one discussion. OR simply pick up the phone and call us at +233 500 404 504.
    Thank you for your time and consideration! The Errand Express team looks forward to supporting you!
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    “NO WE DON’TS”

    While we are a team of “can do” people who roll up our sleeves and get things done, there are a few things we feel are better left to the pros:

    • Electrical, plumbing or any general trades
    • Lawn care maintenance
    • Outdoor or high windows (second story)
    • Painting
    • Full meal cooking (though we are happy to help with prep!)
    • Child care services
    • Carpet cleaning

    For many of these services, we’ve gathered a list of other great companies we can recommend to you.

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    Consider it done!

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